Privacy Policy

Name: HumAIne Works
Address: Bank House, Market Square, Congleton, Cheshire
Telephone: 07464483407

HumAIne Works (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, engage our services, or contact us.

1. Who We Are

HumAIne Works is a privately held Company with a registered office at:

Bank House, Market Square, Congleton, Cheshire, CW12 1ET

HumAIne Works is a specialist AI integration consultancy dedicated to helping organisations of all sizes seamlessly fold artificial intelligence into their existing workforce systems. We don't replace people with machines, we transform workers into augmented professionals who achieve more, work smarter, and find greater fulfilment in their roles.

2. Information We Collect

We may collect and process the following types of personal data:

Identity and Contact Data: name, email address, phone number, billing address, delivery address.
Business Information: company name, job title, site details for installations or maintenance.
Financial Information: payment details (processed securely via third-party providers).
Technical Data: IP address, browser type, and cookies when you use our website.
Communications: records of emails, enquiries, contracts, and customer service interactions.

3. How We Use Your Information

We process your personal data for the following purposes:

To respond to enquiries and provide quotations.
To fulfil contracts for the assessment, design and implementation of AI business consulting services
To manage customer accounts, payments, and invoicing.
To communicate about projects, maintenance schedules, and service updates.
To improve our website, services, and customer experience.
To comply with legal and regulatory obligations.

We will only use your personal data where we have a lawful basis to do so, such as:

To perform a contract with you.
To comply with our legal obligations.
Where you have given consent (e.g., to receive marketing updates).
Where it is necessary for our legitimate interests (e.g., improving services, preventing fraud).

4. Sharing Your Information

We do not sell your data. We may share your information with trusted third parties, including:

Suppliers, subcontractors, and delivery providers involved in fulfilling your order.
Professional advisers (lawyers, accountants, insurers).
IT service providers (hosting, website, email, data storage).
Regulators, government authorities, or law enforcement where legally required.

Any third parties we work with are required to keep your information secure and use it only for the agreed purposes.

5. International Transfers

We normally store your personal data within the UK/EEA. If we transfer your data outside of the UK/EEA, we ensure that appropriate safeguards are in place (such as standard contractual clauses or equivalent protections).

6. Data Retention

We will keep your personal data only for as long as necessary to fulfil the purposes we collected it for, including for legal, accounting, or reporting requirements. Typically:

Customer contracts: retained for up to 7 years.
Enquiry records: retained for up to 2 years if no contract follows.
Financial information: retained for 7 years for tax purposes.

7. Your Rights

Under the UK GDPR, you have the following rights:

The right to access the personal data we hold about you.
The right to request correction of inaccurate data.
The right to request deletion of your data (“right to be forgotten”).
The right to restrict or object to processing.
The right to request data portability.
The right to withdraw consent at any time (for example, marketing emails).

To exercise your rights, please contact us (see Section 9).

8. Security

We have implemented appropriate security measures to prevent your personal data from being lost, accessed without authorisation, altered, or disclosed. We also limit access to personal data to employees, contractors, and service providers who have a business need to know.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

HUMAINE WORKS
Email: consulting@humaine-works.com
Phone: 07464483407
Registered Office is at Bank House, Market Square, Congleton, CW12 1ET

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK regulator for data protection: www.ico.org.uk.